TERMS OF SERVICE

NAVILAA LIMITED

Last Updated: September 22, 2026

1. INTRODUCTION

Welcome to NAVILAA LIMITED.

These Terms of Service ("Terms") govern your access to and use of our website, online store, products, and related services.

Throughout these Terms, the words "we," "us," and "our" refer to NAVILAA LIMITED. The words "you" and "your" refer to any person accessing our website, purchasing our products, or using our services.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to sell our products and services.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms and our applicable policies.

If you do not agree to these Terms, please do not use our website or services.

2. ELIGIBILITY AND USE OF OUR WEBSITE

By using our website, you confirm that:

• You are legally capable of entering into a binding agreement under the laws applicable to you.

• You will provide accurate, current, and complete information when placing an order.

• You will use our website only for lawful purposes.

• You will not use our website in a manner that violates applicable laws or infringes the rights of others.

You must not use our website to engage in fraudulent activity, interfere with website operations, attempt unauthorized access, or introduce malicious software.

We reserve the right to restrict or terminate access to our services where reasonably necessary to protect our business, customers, website, or legal rights, subject to applicable law.

3. OUR PRODUCTS

NAVILAA LIMITED specializes in premium phone cases and related accessories.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colors, and other information displayed on our website are accurate.

However, actual product appearance may vary slightly due to:

• Differences in screen settings and display technologies.

• Lighting conditions during product photography.

• Manufacturing variations.

• Product updates or design improvements.

Such variations do not affect any mandatory rights you may have under applicable consumer protection laws.

Please review the product description carefully before placing an order to ensure that the product is compatible with your device.

Unless expressly stated otherwise, a phone case does not include the phone itself or accessories that are not specifically listed as included.

4. PRICES AND PRODUCT AVAILABILITY

All prices, product availability, promotions, and offers displayed on our website are subject to change without prior notice, except where notice is required by law.

The applicable price for your purchase will be the price displayed at checkout when you place your order, subject to any correction permitted by applicable law.

Prices may be displayed in USD or another currency supported by our store.

If your payment provider or financial institution processes a transaction in a different currency, additional currency conversion charges may apply. These charges are determined by your payment provider and are not controlled by NAVILAA LIMITED.

We reserve the right to correct genuine pricing errors, inaccurate product information, or availability errors in accordance with applicable law.

If an error affects an order you have placed, we will take appropriate steps to notify you and provide any legally required options.

5. ORDERS AND ACCEPTANCE

When you place an order through our website, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation email. This confirmation acknowledges receipt of your order but does not necessarily mean that your order has been accepted or dispatched.

We reserve the right to review, reject, or cancel an order where reasonably necessary, including in circumstances involving:

• Suspected fraudulent or unauthorized transactions.

• Incorrect pricing or product information.

• Product unavailability.

• Errors in shipping or billing information.

• Suspected resale activity or unusual purchasing patterns.

• Restrictions imposed by payment providers or applicable law.

If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method, subject to applicable law.

We may contact you using the contact details provided during checkout if additional information is required to process your order.

6. PAYMENT TERMS

We accept the payment methods displayed at checkout.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.

• The payment information you provide is accurate and complete.

• You authorize the applicable payment provider to process the transaction for your purchase.

Payment processing may be handled by third-party payment providers.

We do not necessarily receive or store complete payment card details.

Orders may be subject to payment verification and fraud prevention checks.

If a payment is declined, reversed, or otherwise unsuccessful, we may be unable to process or dispatch the order until the issue has been resolved.

7. SHIPPING AND DELIVERY

We offer shipping to eligible destinations in the United States and any other locations expressly supported by our store.

Available shipping methods, estimated delivery times, and shipping charges will be displayed during checkout or communicated through our shipping information.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances beyond our reasonable control, including:

• Shipping carrier delays.

• Severe weather conditions.

• Customs inspections, where applicable.

• Incorrect or incomplete delivery information.

• Public holidays.

• Operational disruptions.

Customers are responsible for providing accurate shipping information when placing an order.

If an order cannot be delivered because of incorrect or incomplete information supplied by the customer, additional shipping charges or other consequences may apply where permitted by law.

Nothing in this section excludes any delivery obligations or consumer rights that apply under applicable law.

For additional information, please review our Shipping Policy.

8. RETURNS, REFUNDS, AND EXCHANGES

We want our customers to be satisfied with their purchases.

Returns, refunds, and exchanges are governed by our Return and Refund Policy, which forms part of these Terms.

Please review that policy before making a purchase.

If you receive a damaged, defective, or incorrect product, please contact our customer support team with your order number and relevant photographs or other supporting information.

We will review the issue and provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.

Nothing in these Terms limits or excludes mandatory statutory rights relating to defective products, incorrect goods, refunds, or other consumer remedies.

9. PROMOTIONS AND DISCOUNTS

From time to time, we may offer promotional codes, discounts, special offers, or other incentives.

Promotions may be subject to additional terms, including:

• Expiration dates.

• Minimum purchase requirements.

• Product or collection exclusions.

• Restrictions on combining multiple offers.

• Limits on the number of promotional uses.

Unless otherwise stated, promotional offers cannot be exchanged for cash.

We reserve the right to modify or discontinue a promotion where permitted by applicable law.

Any additional promotional terms displayed alongside an offer will apply to that promotion.

10. INTELLECTUAL PROPERTY

All content on our website, including but not limited to:

• Brand names and logos.

• Product photographs and images.

• Product descriptions.

• Website design and layouts.

• Graphics, illustrations, and videos.

• Text, marketing materials, and other creative content.

is owned by NAVILAA LIMITED, its licensors, or the relevant rights holders and is protected by applicable intellectual property laws.

You may access and use this content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, commercially exploit, or otherwise use our intellectual property without prior written permission, except where permitted by applicable law.

Nothing in these Terms transfers ownership of our intellectual property to you.

11. THIRD-PARTY SERVICES AND LINKS

Our website may include links to third-party websites, applications, payment providers, shipping services, or other external resources.

These services may be governed by separate terms and privacy policies.

NAVILAA LIMITED does not control all third-party services and is not responsible for their independent content, policies, availability, or practices, except to the extent responsibility cannot legally be excluded.

Your use of third-party services may be subject to the terms and conditions imposed by those providers.

We encourage you to review the relevant terms and privacy policies before using third-party services.

12. USER COMMUNICATIONS AND SUBMISSIONS

If you submit reviews, feedback, suggestions, photographs, or other content to us, you confirm that:

• You have the necessary rights and permissions to submit that content.

• Your submission does not unlawfully infringe the rights of another person.

• Your submission does not contain unlawful, misleading, abusive, or malicious material.

Where permitted by applicable law, you grant NAVILAA LIMITED a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute content you voluntarily submit for purposes connected with operating, improving, and promoting our business.

This license does not override any privacy rights or other mandatory rights you may have under applicable law.

We reserve the right to moderate or remove user submissions where reasonably necessary, subject to applicable law.

13. PROHIBITED ACTIVITIES

You agree not to:

• Use our website for unlawful purposes.

• Attempt to interfere with the security or functionality of our website.

• Access accounts, systems, or information without authorization.

• Submit false, fraudulent, or misleading order information.

• Use automated systems to abuse our website or purchasing processes.

• Copy or exploit our website content for unauthorized commercial purposes.

• Upload malicious code or harmful software.

• Engage in conduct that infringes the rights of NAVILAA LIMITED, other customers, or third parties.

We may investigate suspected violations and take reasonable measures to protect our website and business, subject to applicable law.

14. DISCLAIMER OF WARRANTIES

Our website and services are provided subject to the warranties, guarantees, and consumer rights required by applicable law.

To the extent permitted by law, we do not guarantee that:

• Our website will always be available without interruption.

• Every website feature will be free from technical errors.

• All website content will always be completely accurate or up to date.

• Access to our website will be compatible with every device or browser.

Nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded or limited.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, NAVILAA LIMITED will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence where such exclusion is prohibited.

• Fraud or fraudulent misrepresentation.

• Defective products or mandatory consumer remedies where liability cannot legally be excluded.

• Any other liability that cannot lawfully be excluded or limited.

Where applicable law does not permit certain limitations of liability, those limitations will apply only to the extent legally permitted.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses and reasonable costs directly arising from your unlawful misuse of our website, intentional misconduct, or material violation of these Terms.

Nothing in this section requires you to indemnify NAVILAA LIMITED for losses resulting from our own negligence, unlawful conduct, or obligations that cannot legally be transferred to you.

17. TERMINATION

We may suspend or restrict your access to our website or services where reasonably necessary, including where we reasonably believe that you have violated these Terms or engaged in fraudulent, abusive, or unlawful activity.

Termination or suspension will not affect rights or obligations that have already arisen, including rights relating to completed purchases, refunds, or mandatory consumer protections.

Provisions that by their nature should continue after termination will remain effective to the extent necessary and legally permitted.

18. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws applicable to NAVILAA LIMITED, subject to any mandatory consumer protection laws that apply to customers in their place of residence.

Where applicable law permits, disputes relating to these Terms may be brought before the courts having jurisdiction over the relevant matter.

Nothing in this section deprives consumers of mandatory legal protections or rights to bring proceedings in a court where applicable law grants them that right.

19. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business operations, products, services, technology, or legal requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this document.

Changes will apply from the date they become effective, subject to applicable law.

Your continued use of our website after updated Terms become effective constitutes acceptance of those changes to the extent permitted by law.

We encourage you to review this page periodically.

20. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect to the extent permitted by applicable law.

21. ENTIRE AGREEMENT

These Terms, together with the policies and additional terms expressly incorporated into them, govern your use of our website and services.

They do not override any mandatory legal rights or obligations that apply to you or NAVILAA LIMITED.

22. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us.

NAVILAA LIMITED

Company Number: 17471901

Registered Office Address:

182-184 High Street North
London, England, E6 2JA
United Kingdom

Email: navilaalimited@gmail.com

We aim to respond to customer inquiries as promptly as reasonably possible.

Thank you for choosing NAVILAA LIMITED. We appreciate your trust in our brand and look forward to providing you with a premium shopping experience.