Shipping policy
SHIPPING POLICY
NAVILAA LIMITED
Last Updated: September 22, 2026
At NAVILAA LIMITED, we are committed to delivering premium phone cases and providing our customers with a smooth, reliable, and enjoyable shopping experience.
This Shipping Policy explains how we process, ship, and deliver orders placed through our online store, including orders shipped to customers in the United States.
By placing an order with us, you acknowledge this policy, subject to your rights under applicable law.
1. SHIPPING DESTINATIONS
NAVILAA LIMITED offers shipping to eligible destinations within the United States.
Shipping availability may depend on the delivery address, product availability, and carrier coverage.
Available shipping options and any applicable shipping charges will be displayed at checkout.
2. ORDER PROCESSING
Orders are processed after payment has been successfully received and verified.
Please allow 1 to 3 business days for order processing before dispatch.
Please note:
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Business days exclude weekends and public holidays.
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Orders placed during weekends or public holidays will generally begin processing on the next business day.
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Orders may require additional processing time during busy promotional periods.
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Orders requiring payment verification or additional information may experience delays.
Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.
3. SHIPPING AND DELIVERY TIME
We aim to deliver orders to customers in the United States within the following estimated timeframe:
Estimated Delivery Time: 7 to 15 business days after dispatch.
Delivery estimates exclude order processing time.
Please allow additional time during peak shopping seasons, public holidays, or periods of unexpected shipping disruption.
While we make reasonable efforts to ensure timely delivery, the estimated delivery timeframe is not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, and other circumstances beyond our reasonable control.
4. SHIPPING COSTS
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any available free shipping offers will be subject to the conditions stated on our website or during checkout.
Customers are responsible for reviewing the applicable shipping charges before placing an order.
5. ORDER TRACKING
Once your order has been dispatched, tracking information will be provided where available.
You can use the tracking details to follow your shipment through the relevant shipping carrier.
Please note that tracking information may take some time to become active after dispatch.
If your tracking information has not updated for an extended period, please contact our customer support team at navilaalimited@gmail.com.
We will make reasonable efforts to assist you in obtaining information about your shipment.
6. SHIPPING ADDRESS ACCURACY
Customers are responsible for providing accurate and complete shipping information at checkout.
Please ensure that your shipping address includes:
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Full recipient name.
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Complete street address.
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Apartment, suite, or unit number, where applicable.
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City, state, and ZIP code.
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Any additional information required for successful delivery.
If you notice an error in your shipping address, please contact us immediately at navilaalimited@gmail.com.
We will make reasonable efforts to update your address if your order has not yet been processed or dispatched.
Once an order has been shipped, address changes may no longer be possible.
NAVILAA LIMITED cannot guarantee successful delivery when incorrect or incomplete information has been provided by the customer.
7. SHIPPING DELAYS
Although we work to fulfill orders within the stated timeframes, delays may occasionally occur.
Possible causes include:
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Shipping carrier disruptions.
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Severe weather conditions.
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Public holidays.
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High order volumes during promotional periods.
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Transportation or logistics interruptions.
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Incorrect or incomplete shipping information.
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Other circumstances beyond our reasonable control.
If your shipment experiences a significant delay, please contact us at navilaalimited@gmail.com.
We will make reasonable efforts to investigate the issue and assist you.
Nothing in this policy excludes any delivery obligations or consumer rights that apply under applicable law.
8. LOST, MISSING, OR STOLEN PACKAGES
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend that you:
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Check your mailbox, porch, reception area, and other designated delivery locations.
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Ask household members, neighbors, or building management whether they accepted the package.
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Review your tracking information for additional delivery details.
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Contact the shipping carrier to inquire about the delivery.
If you are still unable to locate your package, please contact us at navilaalimited@gmail.com with your order number.
We will review the circumstances and assist you in accordance with our shipping procedures and applicable law.
A package marked as delivered does not automatically eliminate any rights you may have under applicable consumer protection laws.
9. DAMAGED PACKAGES OR PRODUCTS
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
To help us investigate and resolve the issue, please provide:
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Your order number.
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A description of the damage.
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Clear photographs of the damaged product.
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Photographs of the packaging, where available.
Please retain the original packaging until the matter has been reviewed, if reasonably possible.
We will review your request and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.
10. INCORRECT OR MISSING ITEMS
If you receive an incorrect product or discover that an item is missing from your order, please contact our customer support team.
Include your order number and a description of the issue. Photographs of the received items and packaging may also help us investigate.
We will review the information and work toward an appropriate resolution, which may include sending the missing item, providing a replacement, or issuing a refund where appropriate.
11. MULTIPLE SHIPMENTS
In certain circumstances, items from a single order may be shipped separately due to product availability or fulfillment arrangements.
If your order is shipped in multiple packages, you may receive separate tracking information where available.
We will make reasonable efforts to communicate relevant shipping information to you.
12. INTERNATIONAL SHIPPING AND CUSTOMS
For shipments outside the United States, shipping availability and delivery estimates may vary depending on the destination.
International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout or required by applicable law, customers are responsible for understanding any import charges that may apply to their orders.
Customs procedures and international transportation may affect delivery estimates.
13. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at navilaalimited@gmail.com.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or dispatched.
Once an order has been processed or shipped, cancellation may no longer be possible.
If cancellation is unavailable, you may be able to request a return in accordance with our Return and Refund Policy, subject to applicable law.
14. CONTACT INFORMATION
If you have questions about shipping, delivery, tracking, or an existing order, please contact us.
NAVILAA LIMITED
Company Number: 17471901
Registered Office Address:
182-184 High Street North
London, England, E6 2JA
United Kingdom
Email: navilaalimited@gmail.com
Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently.
Thank you for choosing NAVILAA LIMITED. We appreciate your trust in our brand and look forward to providing you with a premium shopping experience.