Refund policy
RETURN AND REFUND POLICY
NAVILAA LIMITED
Last Updated: September 22, 2026
At NAVILAA LIMITED, we are committed to providing premium phone cases and an exceptional shopping experience. Your satisfaction is important to us, and we want you to feel confident when shopping with us.
If you are not completely satisfied with your purchase, our Return and Refund Policy explains how you can request a return, replacement, or refund.
1. Return Eligibility
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must meet the following conditions:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging, including any accessories, inserts, or other items supplied with the product.
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You must provide proof of purchase, such as your order confirmation or receipt.
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The return request must be submitted within 30 days of the delivery date.
Items that show signs of use, damage caused after delivery, or missing original components may not qualify for a return, except where the item is defective, damaged upon arrival, or otherwise covered by applicable consumer protection laws.
2. Non-Returnable Items
Certain items may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise required to be accepted under applicable law.
These may include:
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Products that have been used, altered, or damaged after delivery.
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Items returned without their original packaging or essential accessories.
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Products specifically identified as final sale or non-returnable at the time of purchase, where legally permitted.
If you are unsure whether your item qualifies for a return, please contact our support team before sending it back.
3. Damaged, Defective, or Incorrect Items
We carefully inspect our products before dispatch. However, if you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
To help us resolve the issue efficiently, please provide:
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Your order number.
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A brief description of the issue.
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Clear photographs or videos showing the damage, defect, or incorrect item.
Please contact us at navilaalimited@gmail.com.
After reviewing your request, we may offer a replacement, refund, or another appropriate resolution, depending on the circumstances and applicable consumer protection laws.
If the issue resulted from our error or a defective product, we will provide appropriate instructions for resolving the matter, including return shipping arrangements where applicable.
4. How to Request a Return
To initiate a return, please follow these steps:
Step 1: Email our customer support team at navilaalimited@gmail.com.
Step 2: Include your order number, the item you wish to return, and the reason for your return.
Step 3: Wait for our team to review your request and provide return instructions.
Step 4: Once your return is approved, carefully package the item and send it to the return address provided by our support team.
Please do not send items to our registered office address unless our team specifically instructs you to do so.
Returns sent without prior authorization may experience processing delays.
5. Return Shipping Costs
For returns due to a change of mind, ordering the wrong product, or other reasons not caused by NAVILAA LIMITED, the customer is generally responsible for the return shipping costs.
Original shipping charges are generally non-refundable for change-of-mind returns, except where otherwise required by applicable law.
If you receive a defective, damaged, or incorrect item, NAVILAA LIMITED will provide appropriate assistance and cover reasonable return shipping costs where applicable.
6. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If your refund is approved:
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The refund will be issued to your original payment method, unless otherwise agreed or required by law.
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Approved refunds will generally be processed within 5 to 10 business days.
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Your bank, card issuer, or payment provider may require additional time to make the funds available.
The time required for the refund to appear in your account may vary depending on your payment provider.
If you have not received your refund after the expected processing period, please contact us at navilaalimited@gmail.com.
7. Exchanges and Replacements
If you would like to exchange an eligible item for another product, please contact our support team.
Exchanges are subject to product availability and approval.
If the item you received is defective, damaged, or incorrect, we will review your request and determine an appropriate resolution, which may include a replacement or refund.
8. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at navilaalimited@gmail.com.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, you may request a return in accordance with this policy, subject to applicable law.
9. Late or Missing Refunds
If you have not received an approved refund:
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Check your bank account or payment provider.
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Contact your credit card company, if applicable, as processing times may vary.
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Contact your bank to confirm whether the refund is pending.
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If you have completed these steps and still have not received your refund, contact us at navilaalimited@gmail.com.
We will review your request and assist you where possible.
10. Consumer Rights
This policy does not limit or exclude any consumer rights that cannot legally be excluded under applicable law.
Customers located in the United States may have additional rights under applicable federal and state consumer protection laws.
Nothing in this policy is intended to waive any rights or remedies available to you under applicable law.
11. Contact Information
If you have questions about this Return and Refund Policy, please contact us:
NAVILAA LIMITED
Company Number: 17471901
Registered Office Address:
182-184 High Street North
London, England, E6 2JA
United Kingdom
Email: navilaalimited@gmail.com
We aim to respond to customer inquiries as promptly as reasonably possible.
Thank you for choosing NAVILAA LIMITED. We appreciate your trust in our brand and look forward to providing you with a premium shopping experience.