Privacy policy

PRIVACY POLICY

NAVILAA LIMITED

Last Updated: September 22, 2026

1. INTRODUCTION

NAVILAA LIMITED ("NAVILAA," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, browse our products, make a purchase, communicate with us, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services.

By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy, subject to your rights and choices under applicable law.

2. INFORMATION WE COLLECT

We may collect the following categories of personal information, depending on how you interact with our website.

A. Personal and Contact Information

When you place an order, create an account, contact us, or otherwise interact with our store, we may collect:

Full name
Billing address
Shipping address
Email address
Telephone number
Account details, where applicable

B. Order and Transaction Information

When you make a purchase, we may collect information relating to your transaction, including:

Products purchased
Order number and purchase history
Payment status
Billing and shipping details
Refunds, returns, and exchanges
Customer service communications relating to your order

Payment information is processed through the payment providers available at checkout. We do not necessarily receive or store complete payment card details.

C. Device and Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type and operating system
Language preferences
Approximate location derived from your IP address
Website pages viewed
Referring websites
Date, time, and duration of visits

D. Usage and Interaction Information

We may collect information about how you interact with our website, including browsing activity, product views, shopping cart activity, and interactions with advertisements, where permitted by applicable law and your privacy preferences.

E. Communications

If you contact us by email or through other available customer service channels, we may retain the information you provide, including your name, contact details, order information, and the contents of your communication.

3. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

A. Order Processing and Fulfillment

Process and confirm purchases.
Arrange shipping and delivery.
Provide order confirmations and shipping updates.
Process returns, exchanges, and refunds.
Maintain transaction and order records.

B. Customer Service

Respond to questions and inquiries.
Resolve order-related issues.
Provide assistance with products, shipping, returns, and refunds.
Communicate important service-related information.

C. Website Operations

Operate, maintain, and improve our website.
Remember relevant preferences and settings.
Diagnose technical problems.
Protect the security and functionality of our services.

D. Marketing and Advertising

Where permitted by applicable law and your privacy preferences, we may use personal information to:

Send promotional emails and offers.
Inform you about new products and collections.
Measure the effectiveness of marketing campaigns.
Personalize advertising and shopping experiences.
Provide information about promotions that may be relevant to you.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those emails.

E. Security and Fraud Prevention

We may use information to detect, investigate, and prevent fraudulent transactions, unauthorized activities, security incidents, and other activities that may violate our policies or applicable laws.

F. Legal and Regulatory Compliance

We may process personal information when reasonably necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, and protect our rights and the rights of others.

4. HOW WE SHARE YOUR INFORMATION

We do not disclose personal information indiscriminately. However, we may share information with the following categories of recipients when necessary for the purposes described in this policy.

A. Shopify

Our online store is hosted by Shopify.

Shopify processes personal information in connection with providing and supporting our ecommerce services, including website functionality, checkout, order management, and other platform features.

For more information about how Shopify handles personal information, please review:

Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy

B. Payment Providers

We may share relevant information with payment processors and payment service providers to facilitate transactions, verify payments, prevent fraud, and process refunds.

C. Shipping and Fulfillment Providers

We may share information such as your name, shipping address, telephone number, and order details with shipping carriers, fulfillment partners, and delivery service providers so that your purchases can be delivered.

D. Website and Technology Providers

We may share relevant information with service providers that help us operate our website, maintain our systems, provide customer support, analyze website performance, and support our business operations.

E. Marketing and Analytics Providers

Where permitted by applicable law and your privacy preferences, we may share certain information with advertising, marketing, and analytics providers to measure advertising performance, understand customer interactions, and support promotional activities.

F. Legal and Regulatory Authorities

We may disclose information when required or permitted by law, including in response to valid legal processes, regulatory requirements, or requests from competent authorities.

G. Business Transfers

If NAVILAA LIMITED undergoes a merger, acquisition, restructuring, financing, or sale of some or all of its business or assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags, and similar technologies to support website functionality and improve your shopping experience.

These technologies may be used to:

Keep products in your shopping cart.
Remember preferences and settings.
Understand how visitors use our website.
Measure website performance.
Support advertising and marketing activities.
Help detect suspicious or fraudulent activity.

Some cookies are necessary for the website to function. Other cookies and tracking technologies may be used for analytics, personalization, or advertising, subject to applicable law and your consent or privacy choices where required.

You can manage cookies through your browser settings. You may also be able to manage your preferences through a cookie banner or privacy preference tool displayed on our website.

Disabling certain cookies may affect the functionality of some parts of our store.

6. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, applications, or services.

These third parties operate independently of NAVILAA LIMITED and may have their own privacy policies and practices.

We are not responsible for the privacy, security, or content practices of third-party websites or services that we do not control.

We encourage you to review the applicable privacy policies before providing personal information to third parties.

7. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

Processing and fulfilling orders.
Maintaining business and transaction records.
Managing customer service requests.
Resolving disputes.
Preventing fraud and protecting our business.
Complying with applicable legal, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable law.

8. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

You are encouraged to use secure devices, protect your account credentials, and avoid sharing sensitive information through unsecured communication channels.

9. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

Right to Know or Access: Request information about the personal information we collect, use, or disclose about you.
Right to Correction: Request correction of inaccurate personal information.
Right to Deletion: Request deletion of personal information, subject to applicable exceptions.
Right to Data Portability: Request a copy of certain personal information in a portable format.
Right to Opt Out: Opt out of certain forms of targeted advertising, personal information sharing, or other processing where applicable law provides this right.
Right to Withdraw Consent: Withdraw consent where processing is based on your consent.
Right to Appeal: Where applicable, appeal a decision we make regarding a privacy rights request.

These rights are not absolute and may be subject to legal limitations and exceptions.

How to Exercise Your Rights

To submit a privacy request, contact us at:

navilaalimited@gmail.com

Please describe your request and provide sufficient information for us to understand and verify it.

We may need to verify your identity before processing certain requests. Where permitted by law, an authorized representative may submit a request on your behalf, subject to appropriate verification.

We will respond within the timeframes required by applicable law.

10. UNITED STATES PRIVACY NOTICE

We sell products to customers in the United States. Depending on your state of residence and the laws applicable to our business, you may have additional privacy rights.

These may include rights under applicable state privacy laws, such as the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and other state consumer privacy laws where applicable.

A. Categories of Information

Depending on your interactions with us, the categories of personal information we may collect include:

Identifiers, such as your name, email address, telephone number, and IP address.
Customer records, such as billing and shipping information.
Commercial information, such as purchase history and transaction records.
Internet or electronic network activity, such as browsing and website interaction information.
Approximate geolocation information derived from your IP address.
Information you provide in customer service communications.

We use and disclose these categories for the purposes described in this Privacy Policy.

B. Sale, Sharing, and Targeted Advertising

Certain privacy laws define terms such as "sale," "sharing," and "targeted advertising" broadly. Some disclosures of information to advertising or analytics partners may fall within these definitions, depending on the technologies and services we use.

Where applicable law grants you the right to opt out of such activities, you may exercise that right through the privacy controls available on our website or by contacting us at navilaalimited@gmail.com.

We will not discriminate against you for exercising privacy rights protected by applicable law.

C. Sensitive Personal Information

We do not intentionally request sensitive personal information for ordinary purchases of our products.

If sensitive personal information is processed in a manner subject to additional legal restrictions, we will handle it in accordance with applicable law.

D. Financial Incentives

If we offer a promotion, loyalty program, or other benefit that involves the collection or use of personal information in a manner subject to financial incentive disclosure requirements, we will provide additional information where required by applicable law.

11. CHILDREN'S PRIVACY

Our website is intended for a general audience and is not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally required authorization.

If you believe that a child has provided personal information to us inappropriately, please contact us at navilaalimited@gmail.com so that we can review the matter and take appropriate action.

Where applicable law imposes a higher age threshold or additional requirements, we will comply with those requirements.

12. INTERNATIONAL DATA TRANSFERS

NAVILAA LIMITED is registered in England, United Kingdom, and sells products to customers in the United States.

Depending on the services used to operate our business, your personal information may be processed or stored in countries other than the country in which you reside.

These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we will take appropriate measures to protect personal information transferred internationally.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational needs.

When we make changes, we will update the "Last Updated" date displayed at the beginning of this policy.

Where required by applicable law, we will provide additional notice of material changes.

We encourage you to review this page periodically to remain informed about how we handle personal information.

14. CONTACT US

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us using the details below.